What does the Role of a Doctors Receptionist Entail?

January 29, 2021 3:29 pm


A receptionist at a doctor’s surgery is a job that entails a lot more than might first meet the eye. Because of the nature of the workplace, there are lots of situations that a doctor’s receptionist may come across that in other workplaces you would not even have to think about.

Image Credit

So, what are some of the things that a receptionist in a doctor’s surgery have to do? One of the most obvious skills that a medical receptionist needs is a good telephone manner. As well as using the phone to answer calls from patients, they will also need to use it to contact suppliers and to arrange things like locum insurance.


As well as using the telephone a lot, a receptionist at a doctor’s surgery will also be expected to maintain and update a filing system. This is a particularly important job because not only will it contain a lot of customer details that are of a highly personal and confidential nature, but it is also to ensure that information such as test results are returned correctly and rapidly, and all medical details are logged.

Image Credit

First aid skills are also an important requirement of a receptionist at a doctor’s surgery. Because of the nature of the job, it is likely that someone in the waiting room may need first aid whilst they are waiting and therefore a receptionist should be trained to provide this to them.